News

Monona Terrace Has Achieved GBAC STAR™ Facility Accreditation

Contact: Kristen Durst
Community and Public Relations Manager
Monona Terrace
One John Nolen Drive
Madison, WI 53703

FOR IMMEDIATE RELEASE
September 29, 2020

Madison, WI – Monona Terrace Community and Convention Center announces that it has achieved Global Biorisk Advisory Council® (GBAC) STAR™ accreditation, the gold standard for prepared facilities. Under the guidance of GBAC, a Division of ISSA, the worldwide cleaning industry association, Monona Terrace has implemented the most stringent protocols for cleaning, disinfection and infectious disease prevention in its facility.

As the cleaning industry’s only outbreak prevention, response and recovery accreditation, GBAC STAR™ helps organizations establish protocols and procedures, offers expert-led training and assesses a facility’s readiness for biorisk situations. The program verifies that Monona Terrace implements best practices to prepare for, respond to and recover from outbreaks and pandemics.

“GBAC STAR accreditation empowers facility owners and managers to assure workers, customers and key stakeholders that they have proven systems in place to maintain clean and healthy environments,” said GBAC Executive Director Patricia Olinger.

To achieve GBAC STAR™ accreditation, Monona Terrace was required to demonstrate compliance with the program’s 20 core elements, which range from standard operating procedures and risk assessment strategies to personal protective equipment and emergency preparedness and response measures.

“This accreditation demonstrates that we have strict safety protocols in place, are prepared, and committed to operating our facility safely for our employees and guests,” said Monona Terrace Executive Director Connie Thompson.

Learn more about GBAC STAR accreditation at www.gbac.org.

About Monona Terrace, an iconic community and convention center on Lake Monona in gorgeous downtown Madison, Wisconsin, designed by architect Frank Lloyd Wright. The 250,000 square foot LEED Gold facility hosts 500 to 600 events each year, generating over $33 million in economic impact for the community from conferences and conventions. Monona Terrace also provides over 100 free or low cost community events. Monona Terrace’s mission is to deliver an exceptional and inspirational experience.

About GBAC, a Division of ISSA 
Composed of international leaders in the field of microbial-pathogenic threat analysis, mitigation, response and recovery, the Global Biorisk Advisory Council (GBAC), a Division of ISSA, provides training, guidance, accreditation, certification, crisis management assistance and leadership to government, commercial and private entities looking to mitigate, quickly address and/or recover from biological threats and real-time crises. The organization’s services include biorisk management program assessment and training, Forensic Restoration® response and remediation, the GBAC STAR™ facility accreditation program, training and certification of individuals and consulting for building owners and facility managers. For more information, visit www.gbac.org.

About ISSA 
With more than 9,300 members—including distributors, manufacturers, manufacturer representatives, wholesalers, building service contractors, in-house service providers, residential cleaners and associated service members—ISSA is the world’s leading trade association for the cleaning industry. The association is committed to changing the way the world views cleaning by providing its members with the business tools they need to promote cleaning as an investment in human health, the environment and an improved bottom line. Headquartered in Northbrook, Ill., USA, the association has regional offices in Mainz, Germany; Whitby, Canada; Parramatta, Australia; Seoul, South Korea; and Shanghai, China. For more information about ISSA, visit www.issa.com or call 800-225-4772 (North America) or 847-982-0800.

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Mayor Satya Rhodes-Conway Names Connie Thompson Director of Monona Terrace Community and Convention Center

Madison Mayor Satya Rhodes-Conway announced today that Connie Thompson has been selected as the new Executive Director of Monona Terrace Community and Convention Center. She replaces Gregg McManners, who retired last week after 17 years of service.

Thompson has served most recently as the Associate Director of Operations and Quality at Monona Terrace since October of 2017, and has worked at the Frank Lloyd Wright facility for over 20 years in management roles.

Thompson’s responsibilities have included the leadership, supervision, and program administration for all operational departments including security, event conversion, guest services, facility maintenance, custodial services, parking and the gift shop. And she oversees all quality, performance excellence, and sustainability efforts at the LEED Gold certified facility.

“Connie emerged as the right candidate based on her extensive leadership skills and thorough knowledge of the facility," said Mayor Rhodes-Conway."She is a true champion of the icon that is Monona Terrace and is committed to its dual role, a convention center, and a facility that is open and welcoming to the entire community. She shares my commitment to advancing our city’s sustainability efforts as well as to equity and engagement. I look forward to working with her.”

Thompson holds a bachelor’s degree in industrial and organizational psychology from Edgewood College and a master’s of business administration from Alverno College. She is a certified venue manager through the International Association of Venue Managers. Thompson was also an adjunct professor of Organizational Behavior and Leadership at Edgewood College, where she taught for over ten years.

Thompson was selected for the position after a nationwide search. The Madison Common Council will consider her confirmation on March 3.

A Farewell from Outgoing Executive Director Gregg McManners

Dear Community Friends:

After 17 years of working at Monona Terrace Community and Convention Center, I am retiring this week.

It’s been a high honor to lead this world class institution, first as Operations Director and more recently as Executive Director for the past nine years.

While it may have taken nearly 60 years to bring Frank Lloyd Wright’s “dream civic center” to life, we capitalized on the last 22 years of operation to more than prove its worth. As anticipated, Monona Terrace is a vital part of our local economy, hosting about 550 events each year bringing in tens of thousands of guests from around the world, generating an average of $32 million in annual economic impact from conventions and conferences alone. We’ve also grown to be an essential part of the social fabric of this community, with over 45,000 people gathering at our facility each year for fun and learning at our numerous free and low cost community events.
I couldn’t be prouder of what we’ve accomplished since opening in 1997. We did it with your support, and our amazing staff who are completely devoted to providing our customers and community with a level of service that is truly unparalleled.

I will miss this job and breathtaking building, of that I am certain. But Madison will remain our home and Monona Terrace the place we seek out on those warm summer nights to enjoy a rooftop concert and Dane Dances. I look forward to seeing you there.

All the Best,

Gregg McManners

2019 In Business Magazine Executive Choice Award

2019 IB Executive Choice Award to Monona Terrace

For the fourth year in a row, Monona Terrace is proud to have been selected as the In Business Executive Choice “Business Meetings/Events Venue of the Year.” We're thankful to our customers and clients and our partnership creating and delivering exceptional experiences.

Monona Terrace Community and Convention Center Executive Director Gregg McManners Announces Retirement

FOR IMMEDIATE RELEASE

Sept. 26, 2019
Media Contact:  Kristen Durst
(608) 261-4011
kdurst@mononaterrace.com

 

Monona Terrace Community and Convention Center Executive Director Gregg McManners Announces Retirement

Madison, WI-- Monona Terrace Executive Director Gregg McManners has announced he will retire, effective January 24, 2020.

McManners has led the renowned Monona Terrace Community and Convention Center for the past nine years as Executive Director, and prior as Operations Director for seven years. Under his leadership, the globally recognized Frank Lloyd Wright designed facility achieved its certification as a green building at the Gold level by the U.S. Green Building Council’s LEED program. He also led the facility through two renovations and elevated the convention center’s technological capabilities to offer clients a quality state of the art experience.

We are grateful for Gregg’s leadership, and his role in making Monona Terrace and Madison a major destination and economic catalyst. He worked hard to make Monona Terrace a welcoming gathering spot for our community regardless of age, race or income,” said Mayor Satya Rhodes-Conway.

McManners believes in a purpose-driven organization and is a champion of Monona Terrace’s mission, “to deliver an exceptional and inspirational experience.” The result of this focus was an average customer survey satisfaction rating of 99 percent in 2019.  And he helped ensure this community asset was accessible to the public, prioritizing the over 100 free and low cost community events Monona Terrace puts on each year.

“We exist for our customers and our community,” McManners said. “And it has been an incredible honor to serve both. I’m proud of our amazing staff and of the incredible events we host and create. And grateful for a community that values our contributions to Ma