Monona Terrace

The City of Madison´s Human Resources Department administers the recruitment/employment process for Monona Terrace. If you are service minded and have the desire to provide the ultimate in guest satisfaction, then we are the employer for you. Our employees´ can-do attitude is the key to our success. It is the goal of Monona Terrace to develop caring professionals by providing an environment that encourages growth, self-worth and well-being. We invite you to come and see why Monona Terrace is a great place to work.
The City of Madison is An Equal Opportunity Employer operating under an Affirmative Action Plan.



Our Promise To You

Customer Service Philosophy

As a convention center, community-gathering place and tourist destination, Monona Terrace is a working piece of art where customer service is our highest mission. We promise to deliver a positive and inspirational atmosphere for our guests by providing them with the finest personal service in a visually stunning setting.

Steps of Service

  • Creating an inviting and exceptionally clean environment
  • Maintaining a safe, secure and accident-free environment
  • Understanding our guests requirements, delivering what we promise, and exceeding both expressed and unexpressed expectations
  • Having a friendly, accommodating and easily identifiable staff
  • Having a competent, professional, engaged and knowledgeable staff
  • Conveying a professional image by taking pride in personal appearance
  • Acknowledging our guests with a smile and a friendly greeting, while maintaining positive eye contact
  • Being flexible and finding a way to say yes
  • Empowering our staff to make decisions that provide instant guest satisfaction by addressing and resolving issues immediately
  • Having state-of-the-art technology and equipment in excellent working condition
  • Having a staff that works together, communicates effectively and supports each other
  • All employees are involved in the planning of the work that affects them
  • Being a leader in our industry

Promise to our Employees

Employees are the most important resource in providing service to our guests. We share a sense of pride in our mission, goals and our unique role in the community. Monona Terrace provides its staff with the tools and information necessary to exceed our guests´ expectations. Employees look forward to coming to work every day because they are proud of what they do and know that they contribute to the success of Monona Terrace.