Convention
Terms | Frequently Asked Questions
Terms
This Web site is operated by Monona Terrace Community & Convention Center (herein referred to as “Monona Terrace”).
All inquiries may be directed to:
Monona Terrace Community & Convention Center
One John Nolen Drive
Madison, WI 53703
Your use of this web site is governed by these terms and conditions. Please review these terms and conditions. Your use of this web site constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the mononaterrace.com web site.
These Terms and Conditions May Change
Monona Terrace reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of this web site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed.
Use of Web Site
The mononaterrace.com web site is for the sole use of individuals and entities wishing to review, purchase or otherwise engage in retail transactions involving Monona Terrace’s goods and services and/or to otherwise transact business with or contact Monona Terrace, on their own behalf.
Copyright Notice
All of the content you see on this Web site, including, for example, but not limited to, all of the page headers, images, illustrations, graphics, and text is the exclusive property of Monona Terrace and/or is subject to trademark or copyright and/or other intellectual property rights or licenses held by Monona Terrace. The content of the mononaterrace.com web site, and the web site as a whole, are intended solely for the personal and non-commercial use of the users of our site. Monona Terrace grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Monona Terrace. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices.
Electronic Communications
When you visit mononaterrace.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site.
Colors
We have done our best to display as accurately as possible the colors of the products shown on this web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Pricing
The prices displayed on this site are quoted in U.S. Dollars and are valid and effective only in the United States. Additional shipping and other charges may apply for orders outside of the United States and/or into US territories, and you will be advised of such charges and your responsibility for any portion thereof before we finalize and ship your order.
Returns
Returns within 30 days of purchase, with receipt, will be given credit according to method of payment. Returns over 30 days or without receipt will be given store credit.
Privacy Policy
We at Monona Terrace know that you care about how your information is used and shared, and we appreciate the trust that you have placed in us. We receive and store any information that you enter on our web site and use this information for such purposes as responding to your requests, fulfilling orders, and communicating with you. We do not share your information with others. We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. If you have any questions regarding our policies, please contact us.
Frequently Asked Questions
What is your return policy?
Returns within 30 days of purchase, with store receipt,
will be given credit according to method of payment.
Returns over 30 days or without store receipt will be
given store credit.
How do I exchange a broken or incorrect item?
If your shipment arrives broken or is not what you ordered, please call or email us and we will reship a new item.
How do I place an order?
You may place an order online or by calling or faxing us.
What if I need to cancel or change my order?
If you need to cancel or change your order, please call or email us immediately. If we have not yet shipped your order, we can easily cancel or make any changes.
Is the color I see on the web site accurate?
We have done our best to display as accurately as possible the colors of the products shown on this web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
Is the information I give you secure?
We at Monona Terrace know that you care about how your information is used and shared, and we appreciate the trust that you have placed in us. We receive and store any information that you enter on our web site and use this information for such purposes as responding to your requests, fulfilling orders, and communicating with you. We do not share your information with others. We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. If you have any questions regarding our policies, please contact us.
How do I pay for my purchase?
We accept Mastercard, Visa, American Express, and Discover. You may also use your debit card for purchases.
How do I contact you?
You may contact us via phone, email, or mail.
Monona Terrace Gift Shop
One John Nolen Drive
Madison, WI 53703
Our normal business hours are Monday - Saturday 10:00 a.m. to 5:00 p.m. and Sunday 11:00 a.m. to 3:00 p.m.
(608) 261-4036 phone
(608) 261-4134 fax
Visit us online at http://giftshop.mononaterrace.com
