Employment Opportunities

Monona Terrace Community & Convention Center is a department of the City of Madison. The City of Madison´s Human Resources Department administers the recruitment/employment process for Monona Terrace. If you are service minded and have the desire to provide the ultimate in guest satisfaction, then we are the employer for you. Our employees´ can-do attitude is the key to our success. It is the goal of Monona Terrace to develop caring professionals by providing an environment that encourages growth, self-worth and well-being. We invite you to come and see why Monona Terrace is a great place to work.

Current Job Opportunities

Administrative

Monona Terrace Director

$92,308 - $121,918

MONONA TERRACE DIRECTOR

open to all qualified applicants

city of madison residency is required for this position

selection process: Applicants are required to submit a formal City of Madison Job Application Form and include responses to the supplemental material listed below no later than 4:30 p.m. on October 1, 2010. A resume may not be used in lieu of responses to this material. Applications will be assessed on a comparative evaluation to determine those candidates to progress in the process.

required supplemental information: For each position you have held and wish to be considered in the evaluation process, provide the following information:

· Name of the organization and your position title within the organization

· Size of the facility (how large is the structure)

· What is the venue – Performing Arts or Conventions? Smallest and largest event handled

· Size of the city/county in which the facility is located

· Annual revenue generated by the facility

· Describe the ownership of the facility. How is the facility funded?

· What is the Board/Management structure – who do you report to and are you under a contract – if so, for how long?

· Largest annual number of visitors to your facility

salary range: $90,308 - $121,918 annually. Appointment of the Director of the Monona Terrace Community and Convention Center is recommended by the Monona Terrace Board with final appointment by the Mayor, subject to confirmation of the Common Council. The terms of employment are established through a negotiated employment contract with a term of five (5) years, subject to renewal. The initial five-year term includes a two (2) year probationary period.

general responsibilities: This is responsible managerial and administrative work in developing, planning, organizing, directing, and controlling the diverse programs and operations of the Monona Terrace Community and Convention Center. This role encompasses significant responsibilities for comprehensive facility operation(s), sales/marketing and events management, tourism operations, community relations, community programming, fostering and maintaining intergovernmental cooperation, and fiscal and human resource planning and management. Work is performed with a high degree of judgment and discretion, under the general direction of the Mayor and the oversight of the Monona Terrace Board.

examples of duties and responsibilities: Manage, both directly and through subordinate managers, a diverse professional, technical, secretarial and maintenance staff. Plan and manage the sales/marketing, community programming, tourism, facility operations and the comprehensive activities of the Monona Terrace Community and Convention Center. Develop and implement affirmative action planning and oversee other personnel and labor management activities relating to staff. Plan, develop, justify and administer the annual business plan, sales and marketing plan, and operating and capital budgets of the center. Direct all strategic planning for Monona Terrace. Develop and manage quality control systems for products and services related to convention, community and tourism activities. Develop financial support programs for Monona Terrace (new Friends program, etc.). Serve as non-voting executive secretary to the Monona Terrace Board. Plan, develop, recommend and coordinate policies relating to the management of the Convention Center (e.g., fee structures, space allocation, staff and service levels, facility and program development, public relations/marketing, and labor and vendor contracts, etc.). Insure that the facility operates in compliance with City, County, State and federal laws, ordinances and rules, and with the City/Dane County contract governing the Center. Develop image/branding strategies and manage and control trademarks for Monona Terrace. Develop community-wide usage of the Convention Center facilities for the benefit of citizens and organizations in the area. Oversee the quality control of facility appearance and physical plant of the center. Represent the interests of the City and the Convention Center to City, County and State officials, the Monona Terrace Board, potential users, the community, tourists and the public. Plan and direct a continuous program of public information and outreach on the Convention Center and its activities. Plan and direct promotional programs, fundraising activities and community involvement and usage of the facilities. Provide managerial assistance and advice to all user groups and their staff. Participate in downtown core planning/activities as manager of an anchor project. Prepare and present periodic reports on Convention Center activities and financial status for the Monona Terrace Board, the Comptroller, the Mayor, County Executive and the Common Council. Develop and promote the tourism program for Monona Terrace. Oversee the gift shop retail program for the facility, including product development, wholesale operations, and a direct mail/Internet program. Maintain liaison and cooperative working relationships with the Greater Madison Convention and Visitors Bureau or other assigned agency in terms of the long-range marketing of the Convention Center. Develop cooperative relationships and opportunities with other governmental entities and related venues in order to maximize the utilization of public resources. Develop, manage and administer diverse contractual relationships with GMCVB, vendors, clients and special service entities on behalf of the City. Perform related work as required.

MINIMUM QUALIFICATIONS REQUIRED AT TIME OF APPLICATION

knowledge, skills and abilities: Thorough knowledge of principles, practices and procedures associated with the management, sales, administration, and operation of a public convention center complex. Thorough knowledge of the principles, techniques and practices of facility management, strategic planning, enterprise agency accounting and budgeting, Board governance, event scheduling and staffing and long-range marketing efforts. Thorough knowledge of the full range of supervisory principles and practices, labor relations and personnel management. Thorough knowledge of effective public relations and community involvement techniques. Working knowledge of marketing and branding strategies. Working knowledge of related computer applications. Working knowledge of sales planning strategies and practices. Knowledge of crowd control management. Knowledge of food service operations. Knowledge of the hospitality and tourism industries. Knowledge of and ability to apply yield management techniques to management of a public facility. Ability to develop and implement strategies. Ability to establish and manage comprehensive customer service systems and programs. Ability to establish and maintain effective working and policy relationships with the Monona Terrace Board, City and County elected officials and staff, user and community groups, vendors, staff and the general public. Ability to represent the convention center to the public and before administrative review boards. Ability to show empathy and compassion in difficult situations. Ability to deal tactfully and firmly with potentially hostile individuals. Ability to manage and operate the facility in accordance with City, County, State and federal laws, ordinances and rules, and in accordance with the City/Dane County contract. Ability to communicate effectively, both orally and in writing and to make presentations to groups of varying sizes. Ability to manage and lead a diverse staff of supervisory, professional, maintenance, administrative and clerical employees either directly or through subordinate supervisors/managers. Ability to plan, assign, supervise and inspect the work of subordinate supervisors, professional, maintenance, administrative, and clerical employees and maintain effective employee relations. Ability to hire, train, evaluate and discipline staff. Ability to develop effective policies and procedures and oversee implementation. Ability to develop and negotiate diverse agreements. Ability to function effectively in emergency and/or stressful situations and to provide leadership to others. Ability to prepare meaningful reports. Ability to develop, defend and administer a business plan and operating and capital budgets. Ability to maintain adequate attendance.

training and experience: Three years of senior management experience in planning and directing the operations, sales and marketing, administration and activities of a multi-faceted convention center or related facility (incorporating a food service program). This experience will have been gained in a facility director, deputy director or similar line/managerial position. Such experience would normally be gained after graduation from an accredited college or university with a bachelor's degree in Business Administration or a related area and completion of progressively more responsible professional and managerial experience in the field. A Certified Facility Executive (CFE) designation is preferred, but not required. Other combinations of training and/or experience which can be demonstrated to result in the possession of the knowledge, skills and abilities necessary to perform the duties of this position will also be considered.

applications: Are available at the City Human Resources Department, 210 Martin Luther King, Jr. Blvd., Room 501, Madison, WI 53703; (608) 266-6500; FAX (608) 267‑1115; TTY/Textnet (866) 704‑2340; www.cityofmadison.com/employment/employmentListings.cfm. Resumés received without formal application will not be considered. Applications will be accepted until 4:30 p.m. on October 1, 2010.

Reasonable accommodations for persons with a known disabling condition will be considered in accordance with State and Federal law. Persons needing assistance with examinations should contact the City of Madison Occupational Accommodations Specialist at (608) 267‑1156.

representation: Non-Represented

This position is identified as a local public official under 19.42(7w), Wisc. Statutes.

cert 2010299.doc; jfc 01; comp group 21; range 20; pcn 101; dept #11; 08/31/2010; SM:13

the city of madison is an equal opportunity employer functioning under an affirmative action plan. we encourage minorities, women and individuals with a disability to apply.

in accordance with the immigration reform and control act of 1986, the city of madison will hire only united states citizens and aliens lawfully authorized to work in the united states. all applicants offered a city of madison position will be required to personally present documentation, both to identify themselves and to prove that they are eligible for employment in the united states (note - this also applies to u.s. citizens). this must be done before employment begins. further information can be obtained from the human resources department. this information will be kept confidentially, in a separate file, in the human resources department.

City of Madison: How To Apply
An Equal Opportunity Employer operating under an Affirmative Action Plan.

Customer Service Philosophy and Promise to Our Employees

CUSTOMER SERVICE PHILOSOPHY
As a convention center, community-gathering place and tourist destination, Monona Terrace is a working piece of art where customer service is our highest mission. We promise to deliver a positive and inspirational atmosphere for our guests by providing them with the finest personal service in a visually stunning setting.

STEPS OF SERVICE

Creating an inviting and exceptionally clean environment
Maintaining a safe, secure and accident-free environment
Understanding our guests requirements, delivering what we promise, and exceeding both expressed and unexpressed expectations
Having a friendly, accommodating and easily identifiable staff
Having a competent, professional, engaged and knowledgeable staff
Conveying a professional image by taking pride in personal appearance
Acknowledging our guests with a smile and a friendly greeting, while maintaining positive eye contact
Being flexible and finding a way to say yes
Empowering our staff to make decisions that provide instant guest satisfaction by addressing and resolving issues immediately
Having state-of-the-art technology and equipment in excellent working condition
Having a staff that works together, communicates effectively and supports each other
All employees are involved in the planning of the work that affects them
Being a leader in our industry

Promise to our employees

Employees are the most important resource in providing service to our guests. We share a sense of pride in our mission, goals and our unique role in the community. Monona Terrace provides its staff with the tools and information necessary to exceed our guests´ expectations. Employees look forward to coming to work every day because they are proud of what they do and know that they contribute to the success of Monona Terrace.